Measuring productivity and physician satisfaction to support the functions of the Outreach Liaisons, who added the responsibility of the PAP to their other responsibilities, we built and maintain a data collection system that has reduced their workload while greatly increasing their productivity. The system involves the use of a program written for the Palm Pilot, which synchronizes with an Access database designed specifically to measure their productivity and the satisfaction with the level of service that physicians receive. This allows the Outreach Liaison to record the outcomes of each physician contact, at the point of service. In addition, it allows them to record results of verbally administered satisfaction surveys at each visit. ©2005-2008 American Association of Physician Liaisons, Inc.  All rights reserved.